Tenant communication & maintenance: automated 24/7 for property managers.
Laniva answers tenants on call, SMS, WhatsApp & email, then coordinates your contractors and drives work orders to resolution, so you stay in the loop without the back-and-forth.
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The Solution
Tenant requests to resolution, handled by AI
Laniva contacts your contractors, coordinates work, and closes the loop on maintenance. Less back-and-forth for property managers.
24/7 tenant response
Answers calls, SMS, WhatsApp & email around the clock.
Urgency & triage
Spots emergencies vs routine; escalates when property managers need to step in.
Contractor coordination
Contacts your vendors, tracks work orders, and drives maintenance to resolution.
Every channel tenants use
Voice, text, WhatsApp, email: Laniva responds where your tenants already are.
Voice
24/7 call answering and outbound calls; no hold time.
Text
SMS for tenants and follow-ups on the go.
Inbox handled; replies and follow-ups automated.
Resident and prospect requests where they already chat.
Integrations
Fits your property management stack
Connect to your PMS so tenant requests and work orders stay in sync.
How it works
Request to resolution for property managers
Tenant reaches out
Call, text, WhatsApp or email: maintenance request or question.
Laniva responds 24/7
Answers instantly, gathers details, and triages urgency.
Contractors get coordinated
Laniva contacts your vendors and drives the work order to resolution.
Resolved & closed
Tenant updated; you stay in the loop without the back-and-forth.
Frequently asked questions
Everything you need to know about Laniva.